Wednesday, August 20, 2008

Kudos to switchabit

I noticed my switches weren't working earlier this afternoon. After fiddling with them for a bit I shot some feedback over to the Switchabit crew.

About 30 minutes later things started working and I got a followup:
Thanks for the heads up. There was a hardware problem that escaped our monitors. Everything is back online. Let me know if you have any further problems.


So, kudos to switchabit for jumping on the issue quickly and also for responding in such an upfront manner. We need more customer service like this.

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